Question: What delivery and postal options are available?

Answer: 

• Gift Vouchers can be emailed free of charge
• Gift Vouchers can be posted 1st class in an A5 gift envelope - £3.75 

Your gift voucher will be shipped within 3 working days of the order being placed, exc. Bank Holidays and weekends. We will endeavour to have the gift voucher delivered ASAP, however please allow for any unexpected Royal Mail delays that are out of our hands. Please also note that we do encounter busy periods, which will incur slight delays, however if you require a gift voucher on the same day, you can opt to have yours sent via email. Your gift voucher will be emailed to you after check-out as a PDF for you to print.

Question: I'm experiencing difficulties placing an order online and checking out. What do I do?

Answer: Please call us on 01856 872232 and we can process your voucher sale over the phone. 

Question: How do I print my Gift Voucher? 

Answer: You will receive a PDF attachment to the email address you provided, please open and print. All Gift Vouchers are designed by our marketing department, however, the quality of the print finish will be determined by the spec of your printer. 

Question: Can I have a VAT receipt for my Gift Voucher?

Answer: We do not supply VAT receipts on Gift Voucher sales, however, VAT receipts can be issued on redemption of the Gift Voucher. 

Question: I have purchased my Gift Voucher and have noticed a mistake, can I get this amended?

Answer: Yes, please email gifts@original.co.uk 

Question: Can I exchange or refund my Gift Voucher?

Answer: Unfortunatley, vouchers are non-refundable and cannot be exchanged.

Question: I have only part used my Gift voucher, can I carry the balance forward?

Answer: Unfortuantley, each voucher has a unique identity code that can only be used for one transaction.

Question: How do I redeem my Gift Voucher?

Answer: Prior booking is essential and be achieved by contacting us on 01856 872232 or email enquiries@kirkwallhotel.comÔÇï